Service Specialties

Quality isn’t a buzzword—it’s a promise.
With a career rooted with implementing robust Quality Management Systems (QMS) across gaming and tech, we help you build processes that deliver flawless products and services.

• What You Get:

  • Custom QMS design covering development, testing, and deployment.

  • Lean Six Sigma-driven process optimization to minimize defects.

  • Test automation frameworks for faster, more reliable outcomes.

  • Metrics dashboards to track quality and drive continuous improvement.

• Your Impact:
  Reduced errors, happier customers, and a reputation for reliability—just like the 80% outage reduction we achieved for Konami’s gaming systems.

Launch with confidence, succeed with strategy.
From concept to global rollout, we guide your product journey with the same expertise that powered successful launches at CDS, Acres Gaming, IGT, and Konami.

• What You Get:

  • End-to-end product development, from design to beta testing.

  • Supply chain optimization and launch logistics planning.

  • Market analysis to align features with customer demands.

  • Serviceability-focused design to reduce support costs.

• Your Impact:
  A seamless launch that captures market share, like the redesigned gaming products we brought to market with enhanced safety and efficiency.

Build teams that thrive under pressure.
With a track record of leading over 100 professionals at IGT, Konami and mentoring engineers at IBM, we equip your team with the skills and structure to excel.

• What You Get:

  • Leadership coaching and career path development.

  • Team restructuring for collaboration and accountability.

  • Training programs tailored to technical and soft skills.

  • Culture-building initiatives to boost retention and morale.

• Your Impact:
  A motivated, high-performing team, like the global development team of 200+ developers we built in just 1-year.

Turn service into your competitive edge.
Inspired by Michael’s transformation of service teams at Acres Gaming, IGT, Konami and Bluberi and we redesign your service operations to be agile, customer-focused, and growth-ready.

• What You Get:

  • Review/Reorganization of field service, support, and logistics for efficiency.

  • Implementation of tools like Netsuite or Astea for real-time insights.

  • Network Operations Center (NOC) setup for proactive issue resolution.

  • Strategic partnerships to scale service capacity without overhead.

• Your Impact:
  Streamlined operations and elevated customer satisfaction.

Expand your horizons, secure your future.
Drawing on Michael’s success in securing new business through direct sales and channel efforts for DruvStar Cybersecurity and building partnerships in sports betting, we help you grow smarter and faster.

• What You Get:

  • Go-to-market strategies backed by competitive analysis.

  • Investor-ready business plans and pitch development.

  • Negotiation of high-value contracts and partnerships.

  • Brand positioning to boost credibility and trust.

• Your Impact:
  New revenue streams and market leadership, as seen in the multimillion-dollar product lines we launched for clients.

Transforming Classic Customer Service with Cutting-Edge AI Tools
We revolutionize traditional customer service by integrating advanced AI technologies, turning outdated processes into state-of-the-art, efficient systems. Our AI-driven solutions streamline operations, enhance user experiences, and empower your team to deliver exceptional service. By leveraging intelligent automation, predictive analytics, and personalized support, we help you stay ahead in a competitive landscape, ensuring your customers receive fast, accurate, and seamless assistance every time.

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What You Get:

Our AI services provide a comprehensive suite of tools designed to optimize your customer service operations:

• AI Agents with Diagnostic Capabilities: Intelligent agents that analyze diagnostic content and user manuals to troubleshoot issues in real-time, delivering precise solutions to customer inquiries.

• AI-Driven Training Videos: Interactive, on-demand training videos powered by AI to upskill your team, ensuring they’re equipped to handle complex queries with confidence.

• Personalized Customer Support: AI systems that use customer data to offer tailored recommendations and solutions, improving satisfaction and loyalty.

• Automated Ticketing and Workflow Management: AI tools that prioritize and route customer inquiries efficiently, reducing response times.

• Multilingual Support: AI-powered language processing to assist customers in their preferred language, breaking down communication barriers.

• 24/7 Availability: Always-on AI chatbots and virtual assistants that handle inquiries around the clock, ensuring no customer is left waiting.

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Your Impact:
Implementing our AI-powered customer service solutions delivers measurable benefits to your business:

• Cost Savings: Significantly reduce labor costs by automating repetitive tasks and minimizing the need for large support teams.

• Faster Call Resolution: AI agents resolve inquiries quickly by accessing vast knowledge bases instantly, cutting down average handling times and boosting efficiency.

• Improved Customer Satisfaction: Deliver consistent, accurate, and timely support, leading to higher customer retention and positive reviews.

• Scalability: Easily handle increased customer volumes without proportional increases in staffing, ensuring seamless growth.

• Data-Driven Insights: Gain actionable analytics from AI interactions to identify trends, optimize processes, and enhance service quality over time.

With our AI services, you’ll not only meet customer expectations but exceed them, all while driving operational efficiency and growth.